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Privacy Policy

Last updated: June 28, 2026

1. Introduction

M24 Group ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access or use M24TV+ (the "Platform"). By using the Platform, you consent to the practices described in this policy. If you do not agree with this Privacy Policy, please do not use the Platform.

2. Information We Collect

We may collect the following types of information:

  • Account Information: When you register, we collect your name, email address, a password (only when you sign up with email/password — not when you use a social sign-in such as Google or Apple), and other information you provide.
  • Profile Information: Optional information such as profile pictures, preferences, and language settings.
  • Usage Data: Information about how you interact with the Platform, including viewed content, search queries, watch history, device information, IP address, browser type, and operating system.
  • Payment Information: If you subscribe to paid features, payment details are processed by our third-party payment processors. We do not store full payment card numbers.
  • Communications: Records of your correspondence with us, including support requests and feedback.

3. How We Use Your Information

We use your information for the following purposes:

  • To provide, operate, and maintain the Platform and its features;
  • To personalize your experience and recommend content;
  • To process transactions and manage your subscription;
  • To communicate with you, including sending service-related notices and promotional materials (where permitted);
  • To monitor and analyze usage trends and improve the Platform;
  • To detect, prevent, and address technical issues, fraud, and security incidents;
  • To comply with legal obligations and enforce our Terms of Use.

4. Cookies and Similar Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze traffic, and understand user behavior. You can control cookies through your browser settings. However, disabling cookies may affect the functionality of the Platform.

5. Data Sharing and Third Parties

We do not sell your personal information. We may share your information with:

  • Service Providers: Third-party vendors who assist us in operating the Platform, processing payments, or delivering content, subject to confidentiality obligations.
  • Partners and Content Providers: Aggregated or anonymized data may be shared with content partners for analytics and reporting purposes.
  • Legal Authorities: When required by law, subpoena, or governmental request, or to protect our rights, property, or safety, or that of our users or the public.
  • Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

8. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

  • Access the personal information we hold about you;
  • Request correction of inaccurate or incomplete information;
  • Request deletion of your personal information;
  • Object to or restrict certain processing of your data;
  • Request portability of your data;
  • Withdraw consent at any time (where processing is based on consent).

To exercise these rights, please contact us using the information provided below. We will respond to your request in accordance with applicable data protection laws.

9. Children's Privacy

The Platform is not intended for children under the age of 16, or the higher minimum age required by applicable law in the user's country of residence (for example, where local data-protection law sets a higher digital-consent age). We do not knowingly collect personal information from children below that age. If you believe we have inadvertently collected information from such a child, please contact us immediately so we can take appropriate steps to delete it.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from your jurisdiction. We take appropriate safeguards to ensure that your data is protected in accordance with this Privacy Policy and applicable law.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on the Platform or by other means as required by law. Your continued use of the Platform after any changes constitutes your acceptance of the revised Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Email: support@m24tvplus.app
Platform: M24TV+ — Africa's First AI-Powered Digital Ecosystem